Sprint to nowhere: Or how an iPhone was turned into a brick in 2-3 days

Email to: Bill P. White, Senior Vice President, Corporate Communications and Corporate Social Responsibility

Dear Mr. White,

Today I had to return an iPhone 4 to a Sprint store in Hudson, NY 12534 purchased last Friday the 13th of January. On that day I had TWO working mobile phones. Today I have no working mobile phones -- one big fat empty goose egg.

In a nutshell Sprint somehow managed to completely bollox an existing mobile number port from Boost Mobile => Sprint which coincidentally disabled voice service not only on the iPhone but also the Boost device. I fully understand mistakes happen and we deal as best we can but in the past 48 hrs I have spent many hours and received no apologies and frankly have been met with a lot of defensive and rude conduct on the part of many Sprint employees. Oddly the virtual online help has been respectable.

The ported # for the iPhone is (917) xxx-xxxx. The original iPhone # was (518) xxx-xxxx. PIN ####. I would appreciate if this can be forwarded to the appropriate authorities within Sprint to perhaps address the technical and customer service failures.

I'm an Apple user going back...well let's just say it's been a fruitful marriage. The iPhone is a terrific device. The problem isn't with the iPhone.

Since I am currently without a mobile I can be reached directly on a LAND LINE (518) xxx-xxxx. Can you sense the irony?

Sincerely,